Contact Details

Complaint Resolution Authorities

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For urgent operational matters, participants may contact the relevant department directly using the contact details provided above. IIBX remains committed to maintaining an efficient and responsive stakeholder support framework.

Complaint Redressal Officer (CRO)

The Complaint Redressal Officer is responsible for:
    •   Receiving and registering complaints
    •   Preliminary examination of complaints
    •   Communication with complainants and Members
    •   Monitoring complaint resolution timelines
    •   Facilitating resolution wherever possible

Contact Details

Complaint Redressal Officer (CRO) - Mr. Nishith Pandya
Landline No.:+91 079-69697142 Email : nishith.pandya@iibx.co.in

Chief Regulatory Affairs Officer (CRAO)

The CRAO acts as the appellate authority within IIBX and oversees escalation of unresolved complaints.

The CRAO may:
    •   Review unresolved matters
    •   Re-examine complaints
    •   Direct further investigation
    •   Issue decisions in accordance with the applicable framework

Contact Details

Complaint Redressal Appellate Authority (CRAO) - Mr. Surendra Rashinkar
Landline No.:+91 079-69697104 Email : surendra.rashinkar@iibx.co.in